Refund policy
Return & Refund Policy
At Zakaai Store, we value your trust and aim to provide a smooth shopping experience.
Returns
- Returns are accepted within 5 days of delivery.
- Items must be unused, in original condition, and with all packaging intact.
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Returns will only be accepted for:
- Damaged products
- Wrong items delivered
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Non-Returnable Items
- Used or damaged items (not caused during delivery)
- Items without original packaging
Refunds
- Once we receive and inspect the returned item, your refund will be processed.
- Refund will be issued within 5–7 business days.
- Refunds will be made via the original payment method or as store credit.
Exchange
- Exchanges are available only for defective or incorrect products.
Return Process
To request a return, contact us with:
- Order details
- Clear photos/video of the product
📧 Email: zakaaistore@gmail.com
📱 WhatsApp: 7994129690
📸 Instagram: zakaai.store